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A Technical Services Provider has 3,000 Full-time Contract Network Engineers and Service Technicians and draws on an additional 4,500 on a part-time basis. Given the mobile nature of the work and the work force, a major focus for this company is ensuring the quality of technical competence and customer service is consistent between clients, verticals and markets. By delivering EPIC over the Internet, Delivery Team Managers and Contractors have an easy, accessible and common tool for managing expectations to obtain consistent quality, service delivery and customer care. For less than 10 Cents a day per Contractor, this QUALITY reporting capability also encourages customer-centric dialogue within Delivery Team Managers and between this Delivery Team Managers and their clients. Clients also now have the capability of assessing and reporting on the quality of technical expertise and customer service they are receiving from their outsourced field service contractors - an important tool for client satisfaction and retention.
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Whitepapers
Success Stories
 A Large Fast Food Chain has over 800 restaurant locations with approximately 2,000 managers and 34,000 employees. Employee exit interviews suggest...
 A Pharmaceutical Company introducing a new product estimated it required approximately 200 new Sales Reps. EPIC Software selected a...
 An Executive and IT Recruiting Company provides retained and contingency recruiting services for many of the Fortune 2,000, spanning all functional...
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Success Stories
